You can send back or swap items within 14 days of getting them.

Rules to follow:

• Items must have their original tags on (no cutting them off!)

• No stains, scratches, or signs you used/wore them

• We can’t take back international orders (orders sent outside the US)

What you can get: Store credit, a different item (swap), or your money back.

Extra stuff:

• If you used Checkout+ when buying: We’ll send you a free shipping label to send items back

• If you used regular checkout: You have to pay for the return shipping (buy a label through our returns portal)

• Final sale items: Can’t get your money back, but you can swap for a different size (if we have it)

• Handmade stuff (carriers, collars, leashes): Only get store credit (no cash back)

• We’ll handle your return/swap within 24 hours

• A 25% restocking fee will be taken out of your refund (this is to cover the cost of checking and repackaging items)

30 days from when you got it!

Nope, sorry! We can’t take back international orders (stuff sent to other countries).

Oops! Email us at support@zubibubi.co with your order number and a picture of the wrong item. We’ll fix it right away!

Sure! Email support@zubibubi.co with your order number and say “I want to cancel my order.”

Hurry—we can’t cancel it if it’s already been shipped!

Only if it’s our mistake—like we sent the wrong item or it’s broken. Then we’ll give you back the shipping cost!

We’ll handle your return/swap within 24 hours of getting your package.

• Money back: Takes 3-7 days to show up in your account (depends on your bank)

• Store credit: You get it right away!