At Zubizubi, we know that you care about how your personal information is used and shared. We take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting or using the Zubizubi website, and any other features, content, or any other services we offer from time to time in connection therewith (collectively, the “Site”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Privacy Policy Coverage

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Site. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Personal Information We Collect

The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:

Personal Information You Provide to Us

We receive and store any information you provide to us whether by registering an account, subscribing to e-mail newsletters, placing a product order, or participating in surveys or product reviews. The types of personal information collected may include your full name, email address, zip code, street address, city, state/province, country, phone number, and/or billing information (excluding full credit card details). We use trusted third-party service providers (such as Shopify, PayPal, or Stripe) to process payment transactions. We do not collect, store, or otherwise have access to your full credit card information.

Information Collected Automatically

Whenever you interact with our Site, we may automatically receive and record information on our server logs from your browser including your IP address, browser type, operating system, access time, “cookie” information, and the pages you visit or products you view. “Cookies” are small identifiers we transfer to your computer through your browser that allow us to recognize your browser, track your Site usage, and personalize your experience (such as remembering your shopping cart). You may change the preferences on your browser to prevent or limit your computer’s acceptance of non-necessary cookies, but this may prevent you from taking advantage of certain Site features (such as saved shipping addresses). Our advertising or analytics partners (such as Google Analytics, Facebook Pixel) may also transmit cookies to your computer when you interact with ads or content on our Site. This Privacy Policy does not cover the use of cookies by these third parties. When we collect usage information (such as the number and frequency of visitors to our Site), we only use this data in aggregate form, which does not identify you personally. This aggregate data helps us improve Site functionality, optimize product selection, and enhance user experience.

E-mail Communications

You may sign up to receive periodic emails from us including product updates, special offers, promotions, and newsletters. We may receive a confirmation when you open an email from us to help us measure the effectiveness of our communications. If you would like to stop receiving marketing emails from us, please click the “Unsubscribe” link at the bottom of any email, or send us a request at support@zubibubi.co. You may still receive non-marketing communications (such as order confirmations, shipping updates, or service announcements), which are necessary for transaction processing.

Who We Share Information With

We neither rent nor sell your personal information to any unrelated third parties for marketing purposes. We may share your personal information with the following trusted parties solely to fulfill the purposes outlined in this policy:

• Payment Processors (e.g., Shopify Payments, PayPal, Stripe): To securely process your payments;
• Logistics and Shipping Partners (e.g., DHL, FedEx, Aramex, local couriers): To fulfill and deliver your orders, and provide shipping tracking services;
• Service Providers (e.g., email marketing platforms, analytics tools): To assist with Site operations, marketing, and user experience improvements;
• Legal Authorities or Regulatory Bodies: If required by law, court order, or to protect our legal rights, property, or the safety of our users.

Security

We endeavor to protect the privacy of your personal information we hold in our records. We use industry-standard security measures including SSL encryption for data transmission, access controls for our servers, and regular security updates to prevent unauthorized access, use, or disclosure of your information. As noted above, all payment transactions are processed by third-party providers with their own security protocols; we encourage you to review their privacy policies directly (e.g., https://www.shopify.com, https://www.paypal.com). Please note that no method of data transmission or storage is 100% secure. We cannot guarantee complete security, but we will take all reasonable steps to protect your personal information. The Site may contain links to third-party websites. We are not responsible for the privacy policies or practices of these sites. When linking to another site, you should review that site’s privacy policy before providing any personal information.

Special Provisions for Specific RegionsEuropean Economic Area (EEA) & United Kingdom (UK)

• We comply with the General Data Protection Regulation (GDPR) and UK GDPR. Your personal information is processed based on your explicit consent, our legitimate business interests, or the performance of a contract with you (as outlined in this policy).
• Data Transfers: If we transfer your personal information outside the EEA or UK, we will use EU-UK Standard Contractual Clauses (SCCs) or other GDPR/UK GDPR-compliant transfer mechanisms to ensure adequate protection.
• Data Protection Officer (DPO): For GDPR/UK GDPR related inquiries, you may contact our designated representative via support@zubibubi.co.
• Right to Complain: You have the right to lodge a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France, EDPS in the EU).

United States (U.S.)

• California Consumers (CCPA/CPRA): You have the right to request that we do not sell your personal information, access the personal information we hold about you, or request deletion of your personal information (where lawfully permitted). To exercise these rights, submit a request to support@zubibubi.co with the subject line “CCPA Rights Request” and include your full name, registered email address, and a description of your request. We do not discriminate against users who exercise their CCPA rights.
• Nevada Consumers (NRS 603A): You have the right to opt out of the sale of your personal information. To opt out, contact us at support@zubibubi.co with the subject line “Nevada Opt-Out Request”.

Australia & New Zealand

• Australia: We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). You have the right to access, correct, or request deletion of your personal information, and lodge a complaint if you believe we have breached the APPs.
• New Zealand: We comply with the Privacy Act 2020. You have the right to access your personal information, request correction of inaccurate information, and lodge a complaint with the New Zealand Privacy Commissioner if you are dissatisfied with our handling of your information.

Middle East

• We comply with applicable local privacy laws (e.g., UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, Saudi Arabia’s Personal Data Protection Law). Your personal information is collected and used only for lawful purposes, and we obtain your consent where required by local regulations.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes stated in this policy or as required by local law.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on the Site with a new “Effective Date” at the top;
• Displaying a pop-up alert on the Site’s home page for 30 days following the update;
• Sending a notification to your registered email address (for significant changes).

Your continued use of the Site after such changes have been posted constitutes your acceptance of the updated Privacy Policy.
Your Rights Regarding Your Personal Information
Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you;
• Right to Correction: Request correction of inaccurate or incomplete personal information;
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information (where lawfully permitted);
• Right to Restrict Processing: Request that we stop processing your personal information (except for storage);
• Right to Data Portability: Request your personal information in a structured, machine-readable format (applicable to EEA/UK users);
• Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time.

To exercise these rights, please send a detailed request to support@zubibubi.co with your full name, registered email address, and a description of your request. We will respond to your request within the timeframe required by applicable law (typically 30-45 days, depending on your location).

Questions or Concerns

If you have any questions, concerns, or requests regarding our privacy policies or your personal information, please send us a detailed message to support@zubibubi.co. We will make every effort to address and resolve your concerns promptly.